Capacity and Continuity

Andrew Miller, 84EM’s principal engineer, is the point of contact and the accountable party from scoping through deployment. The engineer who scopes a project architects it, writes it, and ships it. There is no middle layer relaying messages, and no handoff to a junior team after the sale.

For larger or cross-discipline engagements, 84EM brings in a trusted network of vetted engineers, designers, and specialists. They are personally known rather than sourced on demand. Communication and accountability stay with the principal engineer throughout. Adding capacity does not add a layer between the client and the person answering for the result.

Every contractor works under a signed NDA, with code review and final sign-off by the principal engineer. Where subcontractors or agency partners will have access to client systems or data, their involvement is disclosed to the client before work begins. They handle client data under confidentiality terms consistent with 84EM’s own.

Short absences, illness or vacation, pause the work rather than hand it to someone unfamiliar with it. Clients are told in advance wherever the absence is planned.

84EM has a vetted network of agencies and contractors who can cover an engagement temporarily or take it over outright. Because the full project record is maintained as the work happens, a successor needs a brief onboarding rather than a reconstruction, and nobody inexperienced inherits the work.

Clients keep repository access, documentation, and credentials for the whole engagement. Nothing depends on 84EM releasing them. All custom code is owned by the client, with full repository access, documentation, and no lock-in.

Everything above is how 84EM already works, and it can go into the contract rather than staying a promise. That includes a key personnel clause naming Andrew Miller, with substitution only on written consent.