How Projects Scale
One accountable lead, with named agency partners added for larger work. Who does the work, how capacity scales, and what clients get in writing.
84EM is led by Andrew Miller, founder and principal software engineer, who has 30+ years of industry experience. Larger and cross-discipline projects add developers, designers, and specialists from 84EM's partner network of agencies.
Who does the work
Andrew Miller is the point of contact and the accountable party from scoping through deployment.
The person who scopes a project designs it, builds it, and ships it.
How capacity scales
84EM’s partner network is the agencies it has done work for over the years.
Those agencies bring 84EM in for their most technical work, white label or as a named partner.
When an 84EM project needs design, content, strategy, or more developers, those same agencies join as named partners.
Everyone in it is known from shared client work, not sourced on demand, works under a signed NDA, and ships nothing without 84EM’s QA and sign-off.
Communication and accountability stay with Andrew throughout. Adding capacity doesn’t add a layer between the client and the person answering for the result, and at no time is capacity added without the client’s written consent.
If Andrew is unavailable
Short absences, illness or vacation, pause the work rather than hand it to someone unfamiliar with it, and clients are told in advance wherever the absence is planned.
For a long absence, the same agencies can cover the engagement or take it over, and because the project record is kept as the work happens, a successor needs a brief onboarding, not a reconstruction.
Put in writing
Clients own all custom code and keep repository access, documentation, and credentials for the whole engagement. Nothing depends on 84EM releasing them, and there is no lock-in.
Everything above is how 84EM works, and it can go into the contract rather than staying a promise. That includes a key personnel clause naming Andrew Miller, with substitution only on written consent.
Frequently asked questions.
Will I work directly with the person doing the work?
Yes. Andrew Miller is the point of contact and the accountable party from scoping through deployment.
Does 84EM subcontract work?
84EM does not use contractors or freelancers. For larger or cross-discipline engagements, 84EM brings in developers, designers, and specialists from the agencies it already works with. Those agencies bring 84EM in for their most technical work, and they join 84EM projects as named partners when a project needs more than one person. Everyone is known from shared client work, not sourced on demand. Every contributor works under a signed NDA, with code review and final sign-off by Andrew Miller, who stays the point of contact and the accountable party throughout the engagement.
What happens if 84EM is unavailable?
The agencies in 84EM's partner network can cover an engagement temporarily or take it over outright. Because the full project record is maintained as the work happens, a successor needs a brief onboarding rather than a reconstruction, and nobody inexperienced inherits the work. Clients keep repository access, documentation and credentials throughout, so nothing depends on 84EM releasing them. Short absences, illness or vacation, pause the work rather than hand it to someone unfamiliar with it, and clients are told in advance wherever the absence is planned.
Have a project in mind?
Send the details and you will hear directly from the person who'd build it.
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