At 84EM, we are committed to protecting the privacy and security of our clients’ information. This privacy policy explains how we collect, use, and protect information in connection with our WordPress development services.
Last Updated: September 5, 2025
Information We Collect
Contact Information
When you submit our contact form or communicate with us about WordPress development projects, we collect:
- Name and business contact information
- Email address and phone number
- Company name and website (when provided)
- Project details and technical requirements
WordPress Development Project Data
During the course of providing custom WordPress plugin development and related services, we may have access to:
- Website access credentials (stored securely and deleted after project completion)
- Database information necessary for development work
- Technical specifications and business requirements
- Testing data and development environment information
How We Use Your Information
We use the information we collect for the following purposes:
- Communicating with you regarding WordPress development services and projects
- Providing custom plugin development, maintenance, and support services
- Delivering white-label development services to agency partners
- Ensuring project security and data integrity
- Improving our WordPress development services
Data Protection & Security
Security Measures
As a WordPress development company serving a variety of companies and financial institutions, we implement industry-standard security measures, including:
- Secure, encrypted communication channels
- Password-protected development environments
- Regular security audits and updates
- Least-privilege access controls
- Secure deletion of access credentials after project completion
- External vulnerability scanning
Information Sharing & Disclosure
We do not sell, share, rent, or disclose your personal information to third parties except:
- When required by law or legal process
- To protect our rights, property, or safety
- With your explicit consent for specific business purposes
White-Label Services
For agency clients using our white-label WordPress development services, we maintain strict confidentiality and do not disclose the nature of our relationship or project details to end clients.
Contact Forms & Uploads
If you submit our contact form, we collect the details you provide and any attachments you upload (e.g., RFPs). We scan uploads for malware and retain them only as long as needed to evaluate your project or as required by law/our contracts. The form also records your selected referral source (e.g., Google, ChatGPT, Clutch) to help us understand how people find us.
Third-Party Services
Infrastructure Providers
Hosting (Kinsta): We host 84EM.com on Kinsta, which processes server logs (e.g., IP address, user-agent, timestamps) to operate and secure the service. See Kinsta’s Privacy Policy and Data Processing Addendum.
Edge Security & Performance (Cloudflare): We use Cloudflare (WAF, DDoS mitigation). Cloudflare may set strictly functional cookies and process technical data to provide these protections. See Cloudflare’s Cookie Policy.
AI & LLM Providers
We sometimes use third-party AI services as assistive development tools (currently Anthropic Claude and OpenAI ChatGPT) for research, code suggestions, and documentation. We avoid including client confidential information or personal data in prompts unless you ask us to and it is necessary for the project; in those cases, we limit the data to the minimum required. For additional operational safeguards, see our AI Policy.
- OpenAI (ChatGPT): OpenAI states it does not train on business/enterprise/API data by default. See Enterprise Privacy.
- Anthropic (Claude): Anthropic’s consumer chat experience now requires users to choose whether chats may be used for training; this change does not apply to business/education/API tiers. See Anthropic’s Updates to Consumer Terms.
No Tracking or Analytics
We do not use Google Analytics, social media tracking pixels, or other behavioral tracking services on our website.
Cookies
84EM.com does not use cookies for tracking or analytics purposes. Any cookies present are strictly functional and provided by Cloudflare for security and performance optimization.
International Transfers & DPAs
Our providers may process data in the United States and other countries. Where required, we use Standard Contractual Clauses or similar safeguards via our providers’ data protection terms. We will enter into a Data Processing Addendum upon request.
Your Rights
You may have rights under applicable law to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to business record requirements)
- Opt out of future communications
Subprocessors (Summary)
| Provider | Role | Typical Data | Policies |
|---|---|---|---|
| Kinsta | Hosting | Server logs (IP, user-agent, timestamps) | Privacy · DPA |
| Cloudflare | Edge security/CDN | WAF/DDoS logs; functional cookies | Cookie Policy |
| Anthropic (Claude) | Assistive development tooling | Prompts/outputs when used (minimized) | Policy Update |
| OpenAI (ChatGPT) | Assistive development tooling | Prompts/outputs when used (minimized) | Enterprise Privacy |
Industry Compliance
Our WordPress development services for healthcare, financial services, and enterprise clients are conducted with attention to relevant compliance requirements including:
- GDPR compliance for European clients
- CCPA compliance for California residents
- Industry-specific security standards as required by client contracts
Contact Information
For questions about this privacy policy or our data handling practices, please contact us.
Policy Updates
We may update this privacy policy to reflect changes in our practices or applicable law. We will notify clients of significant changes via email and update the “Last Updated” date above.
Effective Date: September 5, 2025