Privacy Policy
How we protect your project data, communications, and personal information.
Last updated: May 6, 2026
At 84EM, we are committed to protecting the privacy and security of our clients' information. This privacy policy explains how we collect, use, and protect information in connection with our services.
Information We Collect
Contact Information
When you schedule a consultation through Zcal or communicate with us about our services, we collect:
- Name and business contact information
- Email address and phone number
- Company name and website (when provided)
- Project details and technical requirements
Project Data
During the course of providing services, we may have access to:
- Website access credentials (stored securely and deleted after project completion)
- Database information necessary for development work
- Technical specifications and business requirements
- Testing data and development environment information
How We Use Your Information
We use the information to communicate with you and to provide the services requested.
Data Protection & Security
Security Measures
We implement industry-standard security measures, including:
- Secure, encrypted communication channels
- Password-protected development environments
- Regular security audits and updates
- Least-privilege access controls
- Secure deletion of access credentials after project completion
- External vulnerability scanning
Information Sharing & Disclosure
We do not sell, share, rent, or disclose your personal information to third parties except:
- When required by law or legal process
- To protect our rights, property, or safety
- With your explicit consent for specific business purposes
White-Label Services
For agency clients using our white-label services, we maintain strict confidentiality and do not disclose the nature of our relationship or project details to end clients.
SMS Communications
We use Zoom Phone SMS to communicate with clients about active projects -- scheduling, status updates, and quick questions. We do not send marketing or promotional text messages.
We only text clients who have given us their mobile number for project communication. Reply STOP at any time to opt out, or HELP for assistance. Standard message and data rates may apply.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Third-Party Services
Hosting (Sevalla)
We host 84EM.com on Sevalla, a subsidiary of Kinsta, which processes server logs (e.g., IP addresses, user agents, timestamps) to operate and secure the service. See Kinsta's Privacy Policy and Data Processing Addendum.
Edge Security (Cloudflare)
We use Cloudflare (WAF, DDoS mitigation). Cloudflare may set strictly functional cookies and process technical data to provide these protections. See Cloudflare's Cookie Policy.
Scheduling (Zcal)
We use Zcal to schedule consultations and meetings. When you book an appointment, Zcal collects your name, email address, and any information you provide in the booking form. See Zcal's Privacy Policy.
Voice & SMS (Zoom Phone)
We use Zoom Phone for voice calls and client SMS. Zoom processes phone numbers, call metadata, and message content to provide the service. See Zoom's Privacy Statement.
Analytics (Simple Analytics)
We use Simple Analytics to understand how visitors use our website. Simple Analytics is a privacy-first service that does not collect IP addresses, use cookies, or track any personally identifiable information. All data is aggregated and anonymous. See Simple Analytics' Privacy Policy.
AI Tools
We use AI as assistive development tooling — similar to an editor or framework — to improve speed and quality. Current providers include Claude Code (Anthropic), Codex CLI (OpenAI), and GitHub Copilot. An engineer with 31 years of experience reviews AI-assisted output before delivery. AI tools do not produce client-facing deliverables autonomously.
We do not include client confidential information, personal data, or NDA-restricted material in AI prompts without approval. When client data is necessary and approved, we limit it to the minimum required.
Client Controls
- Opt out of AI usage on your project
- Require approval before any prompt contains client data
- Request our current AI tool inventory and data handling settings
Provider-side data handling depends on product tier and configuration; we select settings that favor data minimization. Our full AI Use Policy is available for review.
Cookies
84EM.com does not use cookies for tracking or analytics purposes. Any cookies present are strictly functional and provided by Cloudflare for security and performance optimization.
International Transfers & DPAs
Our providers may process data in the United States and other countries. Where required, we use Standard Contractual Clauses or similar safeguards via our providers' data protection terms. We will enter into a Data Processing Addendum upon request.
Your Rights
You may have rights under applicable law to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to business record requirements)
- Opt out of future communications
Subprocessors
| Provider | Role | Typical Data | Policies |
|---|---|---|---|
| Kinsta | Hosting | Server logs (IP, user-agent, timestamps) | Privacy · DPA |
| Cloudflare | Edge security/CDN | WAF/DDoS logs; functional cookies | Cookie Policy |
| Simple Analytics | Website Analytics | Aggregate page views, referrers, anonymized user agents (no IP, no cookies, no PII) | Privacy Policy |
| Anthropic (Claude Code, Claude API) | Assistive development tooling | Prompts/outputs when used (minimized) | Policy Update |
| OpenAI (Codex CLI, OpenAI API) | Assistive development tooling | Prompts/outputs when used (minimized) | Enterprise Privacy |
| GitHub (Copilot) | Assistive development tooling | Prompts/outputs when used (minimized) | Trust Center |
| Zcal | Meeting Scheduling | Name, email, appointment details | Privacy Policy |
| Zoom | Voice & SMS | Phone numbers, call metadata, SMS content (client communications only) | Privacy Statement |
Industry Compliance
Our services are conducted with attention to relevant compliance requirements, including:
- GDPR compliance for European clients
- CCPA compliance for California residents
- Industry-specific security standards as required by client contracts
Contact
For questions about this privacy policy or our data handling practices, please contact us.
Policy Updates
We may update this privacy policy to reflect changes in our practices or applicable law.
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