Maintenance, Security & Support
Proactive maintenance, security hardening, and fast troubleshooting when things break.
Why Choose 84EM?
- Senior-level execution: Your site is maintained by an experienced engineer, not entry-level support staff.
- Proactive monitoring: We identify issues before they impact your site, including updates, security threats, and performance problems.
- Fast response times: Direct email access to the engineer maintaining your site.
- US-based reliability: Cedar Rapids, Iowa. Similar timezone, responsive communication, and consistent availability.
“84EM has been maintaining the entire website without issues for years, making the client beyond satisfied. The team is responsible, reliable, and prompt in managing the workflow and communication. Furthermore, they live with their words and deliver what they promised.“
Founder, Followbright Web Agency
What’s Included.
- Regular Updates: WordPress core, plugins, and themes, tested and deployed safely.
- Security Monitoring: File integrity checks, vulnerability scanning, suspicious activity alerts.
- Backups: Daily automated backups with off-site storage and quick restoration.
- Performance Monitoring: Track site speed and server resources.
- Troubleshooting: Fast diagnosis and resolution of issues.
- Direct Communication: Email access, no endless support tickets.
- Uptime Monitoring: 24/7 uptime monitoring with immediate alerts.
- Monthly Reports: Summary of updates, issues resolved.
“He’s detailed, builds for extendability, and delivers projects on time.“
Founder, Red Lab Technologies
Security Hardening.
Beyond ongoing maintenance, 84EM provides comprehensive security hardening for sites that need it:
- File permission audits
- User access audits (website, web host, etc.)
- Enforce the principle of least privilege
- 2FA and strong password compliance
- Database security reviews
- Security header configurations
- Identify and remove outdated or vulnerable code
Emergency Response.
When things break, 84EM fixes them fast:
- Malware removal and security breaches
- Plugin and theme conflicts
- Failed updates and PHP errors
- White screen of death and database errors
- Broken functionality after hosting changes
- Performance issues and slow load times
- Access lockouts and login problems
Timelines:
- Emergency fixes: Same day or next business day, depending on availability.
- Security hardening projects: 1-2 weeks.
- Complex troubleshooting: 3-5 business days, depending on the issue.
“Any company looking for his services would be very lucky to have him on their team!“
COO & Co-Founder, Panacea Financial
How It Works.
- Assess the issue and provide an initial diagnosis.
- Fix critical problems first (restoring site access, removing malware, stopping active threats).
- Document what went wrong and why.
- Implement preventive measures to reduce future risk.
- Provide recommendations for ongoing maintenance.