Maintenance, Security & Support

Proactive maintenance, security hardening, and fast troubleshooting. Updates, backups, monitoring, malware removal, and emergency response. Senior-level execution, US-based.

> RUNNING_HEALTH_CHECK... [84EM_MAINTENANCE]

> CORE_UPDATES: CURRENT

> SECURITY_SCAN: CLEAN

> BACKUPS: VERIFIED

> SITE_STATUS: ALL_CLEAR

Why 84EM

Senior-level execution: Your site is maintained by an experienced engineer, not entry-level support staff.

Proactive monitoring: We identify issues before they impact your site, including updates, security threats, and performance problems.

Fast response times: Direct access to the engineer maintaining your site.

US-based reliability: Cedar Rapids, Iowa. Similar timezone, responsive communication, and consistent availability.

CLIENT_REVIEW

"We have managed 100% uptime for more than 1 calendar year, a feat that is frankly pretty incredible."

Ned Palmer, Chief Operating Officer & Co-Founder, Panacea Financial

What's Included

Regular Updates

WordPress core, plugins, and themes, tested and deployed safely.

Security Monitoring

File integrity checks, vulnerability scanning, suspicious activity alerts.

Backups

Daily automated backups with off-site storage and quick restoration.

Performance Monitoring

Track site speed and server resources.

Troubleshooting

Fast diagnosis and resolution of issues.

Direct Communication

Email access, no endless support tickets.

Uptime Monitoring

24/7 uptime monitoring with immediate alerts.

Monthly Reports

Summary of updates, issues resolved.

Security Hardening

84EM also provides security hardening as a standalone service or alongside a maintenance plan:

> RUNNING_SECURITY_AUDIT... [84EM_HARDENING]

> FILE_PERMISSIONS: AUDITED

> USER_ACCESS: AUDITED

> LEAST_PRIVILEGE: ENFORCED

> 2FA: REQUIRED

> DATABASE_SECURITY: REVIEWED

> SECURITY_HEADERS: CONFIGURED

> OUTDATED_CODE: REMOVED

Emergency Response

When things break, 84EM fixes them fast: malware removal and security breaches, plugin and theme conflicts, failed updates and PHP errors, white screen of death and database errors, broken functionality after hosting changes, performance issues and slow load times, and access lockouts and login problems.

Timelines

Emergency fixes: Same day or next business day, depending on availability.

Security hardening projects: 1-2 weeks.

Complex troubleshooting: 3-5 business days, depending on the issue.

How It Works

01

Fix Critical Problems First

Restoring site access, removing malware, stopping active threats.

02

Document

Document what went wrong and why.

03

Prevent

Implement preventive measures to reduce future risk.

84EM has been maintaining the entire website without issues for years, making the client beyond satisfied. The team is responsible, reliable, and prompt in managing the workflow and communication. Furthermore, they live with their words and deliver what they promised.
Erin Pheil Founder Followbright Web Agency

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