Challenge
Managing post-delivery order workflows required manual updates to order status once packages arrived at customer locations.
Tracking delivery confirmations across multiple fulfillment channels created operational overhead and delayed customer service responses.
Solution
84EM created an automated delivery confirmation system that integrates WooCommerce with Aftership tracking services and fulfillment platforms.
The system automatically updates order statuses to Arrived when delivery is confirmed by tracking services.
Technical Implementation
- Custom WooCommerce order statuses provide granular visibility into fulfillment stages, including Arrived and Fulfilled states.
- Aftership API integration continuously monitors shipment tracking across multiple carriers and delivery services.
- Real-time webhook endpoints receive delivery confirmation notifications from both Aftership and ShipBob platforms.
- ShipBob warehouse integration connects third-party logistics operations with order management workflows.
- Action Scheduler processes queues, tracking requests for reliable asynchronous execution without blocking customer-facing operations.
- REST API architecture enables secure communication between fulfillment services and the WooCommerce platform.
- Intelligent status validation ensures orders are only updated when in appropriate fulfillment states to prevent workflow conflicts.
- Carrier-specific tracking links route customers to the optimal tracking interface for DHL Global Mail, UPS Mail Innovations, and other carriers.
- The WP-CLI command suite provides debugging tools for order lookup and analyzing webhook payloads.
- Quiet arrival mode allows selective status updates without triggering downstream automations during data migration or backfill operations.
Results
The automated system eliminates manual order status management by updating orders to Arrived immediately when delivery is confirmed.
Customer service teams now have real-time delivery visibility without needing to check external tracking services.