Security & Troubleshooting
Website compromised? Plugin conflicts after updates? We handle security incidents and technical issues of all sizes, from emergency fixes to comprehensive security hardening
What we fix.
Beyond fixing immediate problems, we identify vulnerabilities and implement protections:
- Malware removal and security breaches.
- Plugin and theme conflicts.
- Failed updates and PHP errors.
- White screen of death and database errors.
- Broken functionality after hosting changes.
- Performance issues and slow load times.
- Access lockouts and login problems
Security Hardening
- File permission audits.
- User access audits (website, web host, etc.).
- Enforce the principle of least privilege.↗
- 2FA and strong password compliance.
- Database security reviews.
- Security header configurations.
- Identify & remove or fix outdated and/or vulnerable code.
How it works.
- Assess the issue and provide an initial diagnosis.
- Fix critical problems first (restoring site access, removing malware, stopping active threats).
- Document what went wrong and why.
- Implement preventive measures to reduce future risk.
- Provide recommendations for ongoing maintenance.
Timeline.
- Emergency fixes: Same day or next business day, depending on availability.
- Security hardening projects: 1-2 weeks.
- Complex troubleshooting: 3-5 business days, depending on the issue.